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Geeni - Smart Door/Window Contact Sensor (2-Pack) - White

Model:GN-SS201-199
SKU:6388604

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Questions & Answers (5)
  • Q: Are they 5 g wifi compatible and will they alert your phone if you're out of town or far from the home shopping , etc? (1 answers)

    A: Hi Mikki, thank you for your interest in one of our products. To answer your question, no, all of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range since the 5 GHz that cannot penetrate walls and floors. This is an easy fix, since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks and connecting your device using AP mode. For more details, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun 9:00 AM to 6:00 PM EST.
  • Q: Do I need a hub of any sort? (1 answers)

    A: We appreciate your inquiries, Guy. All of our devices will work without hub. For more inquiries you may reach us daily from 10 AM to 7 PM EST.
  • Q: Is there a bypass button? Can you bypass from both sides. Will the alarm sound if the door is left open? (2 answers)

    A: Actually there is no by pass button and yes if you leave the door open the alarm will go off by the way.
  • Q: Are the batteries replacable? (1 answers)

    A: Hi Mike, thank you for your inquiry about one of our products. To answer your question, yes, the batteries are replaceable and you can purchase them online or at Hardware stores near you. For more details, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 12:00 Midnight EST.
  • Q: Does the door sensors work alone on app with notification ? (1 answers)

    A: We appreciate your interest with one of our products. This device must be connected to the Geeni application for you to receive a notification. It can only work with 2.4 GHz WiFi connection. To learn more, please visit this link: https://mygeeni.com/collections/smart-sensors/products/geeni-wi-fi-smart-door-window-contact-sensor-no-hub-required-white. For more details, please contact us at +1 (888) 232-3143 or send us an email [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST
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